We don't provide 24/7 service. Normally, we will respond to inquiries/questions within 2 work days. If you have not heard from us within 2 work days from the next business day, please check your SPAM and trash folders, we do try our best to stay on top of it.
We accept Paypal / Western Union / Wire Transfer
Paypal is acceptable only when amount is less than 1000 USD.
For most cases (1-200 kg), we ship with DHL/Fedex. We cannot ship to the buyer's DHL/Fedex account, and have to use our shipping agent's account to handle customs works in China.
Common shipping ways availabe: DHL/UPS/Fedex/EMS/Flat rate mail/Sea shipping with container
Buyer can also suggest shipping companies who are more convenient to his region.
Time Before Shipping
Because there are too many models to choose from, we don't have stock for every type. Generally speaking, the higher power the longer lead time.
For types in stock, goods will usually be shipped within 3 work days after payment received.
Different items have different guarantee time. Within guarantee period, if the goods failed in daily operation, we will repair the item, or replace the item with new one as close to the original description as possible. In all cases, the buyer pays for return shipping fees.